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Terms & Conditions

These terms apply to your use of this Website. By using this website, you acknowledge that you have read and understood these terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these terms.

Online purchases from our website are subject to these terms.

Accuracy of Website content

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current.

Use of website items (logo’s, content, etc.)

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Online Shopping

These online shopping terms and conditions apply to all purchases ordered online at Please read them carefully and print a copy for future reference. You are required to fill in all your details with us before placing your first order online. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by the terms of our website, including the additional online shopping terms below.

Product sales and availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.


We will arrange for delivery to the delivery address that you provide to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.

Delivery period

We will always do what is reasonably possible (but cannot guarantee that we will be able to) ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control.

Delivery Cost

• Orders over R550.00 is free delivery

• Orders under R549.99 is R80.00, including VAT

• Free delivery excludes outlying areas 

• Outlying areas will be dependent on the couriers used

Returns, refunds, and exchanges

The supply of goods by HOME etc. is subject to availability. In cases of unavailability, HOME etc. will process a refund in full within seven days. Cancellation of orders will attract a zero percent administration fee.

Should you not be satisfied with the items purchased on our website, you may return the item with the original invoice to any HOME etc. store for a refund or exchange, provided that:

• The items are in their original condition and packaging and are in a saleable condition.

• The items are returned within 30 (thirty) calendar days, either directly to one of our stores or via our courier services (for furniture or large homeware items ), accompanied by the original invoice. 

• The product was used according to the manufacturer’s specifications.

• The refund or exchange of an item may be conditional upon submitting photographic proof of the quality issue or defectiveness of the product.

Stock availability

HOME etc. cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible.

If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered

Methods of payment

We will debit the total value of your online order against the payment card tendered by you during the checkout process.

Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, identity number and payment card details, you warrant that you are over the age of 18 (eighteen), are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order. A payment email will be sent to the registered email once the order has been confirmed.

Detailed description of goods and/or services

HOME etc. is a business in the retail industry that trades in houseware.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery will be confirmed by way of a booking number.(for e.g. booking number / booking voucher , etc. and must mention the use of courier and/or postal services and associated costs, if applicable).

Export restriction (Optional). The offering on this website is available to South African clients only.

Customer privacy policy

HOME etc. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the HOME etc. bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for HOME etc. via PayGate (Pty) Ltd, who are the approved payment gateway for all South African. Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by HOME etc. separately from card details which are entered by the client on DPO PayGate’s secure site. For more details on DPO PayGate refer to

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


HOME etc. takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and HOME etc. chooses as its Domicilium Citandiet Executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 171 Mimosa Road, Fairview, Port Elizabeth, 6001 .


HOME etc. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by A private company based in South Africa trading as HOME etc. Gateway (PTY) LTD and with Registration Number 2001/018915/07 and NR Nell, KN Smith, RM Cockburn

HOME etc. contact details

Company Physical Address: 171 Mimosa Road , Fairview, Port Elizabeth, 6045, South Africa

Email:  Telephone: 041 393 9905